NZpost missing parcels

[nzoomed]

Ive heard tons of stories in recent from others where parcels appear to have been delivered, yet nothing turns up.
Now its happened to me with a buyer, asks me for tracking number as nothing has been delivered, yet shows as delivered.
Is it time to use signature only?
Dont see much point for low value items, in some cases it appears NZpost has been delivering the parcel to the wrong address from what I can gather.
Either that, or someone is stealing parcels.

[harm_less]

Ive heard tons of stories in recent from others where parcels appear to have been delivered, yet nothing turns up.
Now its happened to me with a buyer, asks me for tracking number as nothing has been delivered, yet shows as delivered.
Is it time to use signature only?
Dont see much point for low value items, in some cases it appears NZpost has been delivering the parcel to the wrong address from what I can gather.
Either that, or someone is stealing parcels.

We require a signature to be obtained for all items we send through NZ Couriers (except for RD addresses) as the couriers ignore the NZ Couriers T&Cs which include proof of delivery. Despite having a hi viz pink "Please Obtain Signature" sticker we still receive tracking data that includes "signed for by 'front door' or 'letterbox' often with photographic proof of the item which clearly shows the pink sticker. 

What really pisses me off though is when the 'signed by' contains the recipient's name (copied off of the address label). This is out and out fraud, and the real kicker is that in NZ Couriers' case at least when a 'lost' item is claimed for payment is only the trade value and does not include the delivery cost. In other words we get to pay NZ Couriers for losing the item.

If customers quibble about having to sign for an item which can involve collecting it from their nearest courier depot then they have the choice of setting up an 'Authority to Leave" for future deliveries. At least that transfers any risk of loss onto them so no refund due.

[nzoomed]

Yeah thats quite common from what I can gather.
Pretty poor to hear that NZ couriers is doing that, they typically are pretty good to deal with ive found.
Ive heard a bit about some NZ post drivers signing the parcels and leaving them without authority too.

[harm_less]

Yeah thats quite common from what I can gather.
Pretty poor to hear that NZ couriers is doing that, they typically are pretty good to deal with ive found.
Ive heard a bit about some NZ post drivers signing the parcels and leaving them without authority too.

We've lost a couple of items under such conditions and gone through the crappy refund process that NZC have. They just arbitrarily deduct part of the expenses we claim with no ability for us to question what and why they've chosen to refuse.

Next time the situation arises I'll be looking at using NZ Couriers' own tracking data to make a small claim against the courier in question personally. If we can do so I realise that the expense and effort won't be worth it directly but in doing so it will make an example of the employee/contractor that will send echoes through the system.

I've also seen several CCTV videos of 'porch pirates' activities in stealing delivered items. Recently they have been on the receiving end of a booby trap which explodes and/or burns as they make their escape. Another suggestion I've seen to dispose of your cat litter tray is to put it at your door in an Amazon carton... gone in no time

[nzoomed]

Yeah my friend got a CCTV camera installed at his door after thieves were pinching things, its surprising to see what goes on when you are away!

[harm_less]

We had friends staying a while back who were watching the comings and goings from their place while they were away, and their teenage daughter was home. Not many secrets these days like there was back when I was a nipper partying up without parental supervision