14-09-2022, 11:23 AM
We're presently on an obedience implementation attempt to get the items NZ Couriers deliver for us signed for by the recipients. Despite hi viz "Please Obtain Signature" stickers we have ongoing instances of the item being signed for by "letterbox" or "back door", or the name on the address label is entered as the signing person when the recipient did not even see the courier during delivery (as reported by customers and friends as recipients).
NZ Couriers adopted a contactless delivery protocol in order to satisfy COVID19 safety measures but it seems that many of their couriers have taken this as an opportunity to dispense with signature required measures. NZ Couriers' website states that if a signature can't be obtained then a missed delivery card will be left but it seems that this is too much effort for their staff.
We have investigated CourierPost who I am very dubious about using as we have had numerous issues with them as a recipient in the past and their failure to follow up on our enquiry would seem to support my doubts. Aramex have cold called a coupe of times now but again I'm concerned about a 'fryingpan, fire' trade off if we go there and this thread would seem to confirm that suspicion.
NZ Couriers adopted a contactless delivery protocol in order to satisfy COVID19 safety measures but it seems that many of their couriers have taken this as an opportunity to dispense with signature required measures. NZ Couriers' website states that if a signature can't be obtained then a missed delivery card will be left but it seems that this is too much effort for their staff.
We have investigated CourierPost who I am very dubious about using as we have had numerous issues with them as a recipient in the past and their failure to follow up on our enquiry would seem to support my doubts. Aramex have cold called a coupe of times now but again I'm concerned about a 'fryingpan, fire' trade off if we go there and this thread would seem to confirm that suspicion.