26-02-2023, 01:30 PM
Here is the advice that I received from Microsoft which helped me resolve my problem. I expect you know the advice given but I did not so happy to share.
Hold down the power button for 10 seconds to turn off your
device.
Press the power button again to turn on your device. On the first sign that Windows has started (for example, some devices show the manufacturer's logo when restarting) hold down the power button for 10 seconds to turn off your device. Press the power button again to turn on your device. When Windows restarts, hold down the power button for 10 Allow your device to fully restart to enter WinRE.
seconds to turn off your device. Press the power button again to turn on your device.
Hey presto back to normal.
Hold down the power button for 10 seconds to turn off your
device.
Press the power button again to turn on your device. On the first sign that Windows has started (for example, some devices show the manufacturer's logo when restarting) hold down the power button for 10 seconds to turn off your device. Press the power button again to turn on your device. When Windows restarts, hold down the power button for 10 Allow your device to fully restart to enter WinRE.
seconds to turn off your device. Press the power button again to turn on your device.
Hey presto back to normal.