(26-03-2023, 01:09 PM)R2x1 Wrote: Allowing for ordinary oops's and mishaps, if you get any reply from their so-called customer service, I was curious if anybody had experienced a positive outcome from the help desk. All I've managed has been evasion, fallacies or outright abandoning of the call. Frequently all of the above, but usually , Oh so polite.We've had stock sent from Eastern Canada by 'surface' (sea freight) mail that typically takes 3 months to arrive. Far cheaper than by air but you wouldn't want it urgently.
For slow delivery, they've outdone even Swiss Post. I have a parcel still showing on their tracking as :
(Has to be read bottom to top, which seems appropriate.)
With courier for delivery. 07:39am, 06 June 2020, Auckland
Your item is with a courier for delivery.
Ready for courier. 07:39am, 06 June 2020, Auckland
In transit to local depot. 01:50pm, 26 May 2020, Auckland, New Zealand
International arrival. 09:40am, 26 May 2020, Auckland, New Zealand
International departure. 09:43pm, 02 May 2020, Dongguan
Processed at outbound depot. 12:19am, 02 May 2020, Dongguan
Picked up/Collected. 12:11am, 02 May 2020
At least they haven't tried to use Covid 19 as an excuse. Back then we hadn't even got Covid 1 Beta.
Also worth considering that if the item in question contains Li-Ion batteries the supply is not legally allowed to send it by air, which may explain the 24 day voyage time from China. That is typical of sea freighted items out of Shanghai from our experience and 10 days to unpack the container once it arrives is not unusual.