(16-05-2023, 09:56 AM)Wainuitech Wrote: Looking at the Video, it does come across as a bit of sour grapes, then of course there's the one event he hits on multiple times- the BETA BIOS upgrade .. Well anyone with half a brain knows BETA means its not complete, can be unstable and ASUS do warn a person of that.
When it comes to flashing a BIOS, ALL the manufactures state it can give problems.
Heres the Warning from Gigabyte, even on approved BIOS upgrades
"Because BIOS flashing is potentially risky, if you do not encounter problems using the current version of BIOS, it is recommended that you not flash the BIOS. To flash the BIOS, do it with caution. Inadequate BIOS flashing may result in system malfunction."
The 2nd board he displayed, even said it wasn't new.
Of course every so often you'll get a DOA board, but over the 20+ years and building over a thousand Computers ( literally) had very few MB DOA's Well apart from Asrock when working for Quay's. (what a nightmare those were)
Yes that is understandable and a good point, however the main issue I see from this is that these motherboards had a fault from factory which this revision was intended to fix. TBH, its serious enough that it warrants fixing ASAP when we are talking about something that is cooking CPU's here. Whats going to cost ASUS more? RMA claims on fried CPU's and other components or rolling out a fix that will prevent the damage? I doubt their firmware update would do any damage to the motherboard, but cant be any worse to connected hardware than the current update?
I know BIOS upgrades can be a risky procedure and Ive bricked at least one motherboard in the process when everything appeared to go OK, however ive seen these things roll out with windows updates which is somewhat of a surprise to me knowing the inherent risks, especially with an impatient user who may reboot the machine thinking its frozen.
When you spend the best part of $1000 on one of these boards and taking the market into account that these boards are targeted at, it doesnt look good when you see this sort of thing happening.
I think the customer service is the big part here thats the issue more than anything else.
Seems users are stuck between a rock and a hard place where they can no longer use their computer and either void the warranty and apply their fix.
Interestingly enough ive received new motherboards in the past with beta BIOS installed, its not that uncommon.
Also reading the comments in this video, seems to indicate ASUS likes to take action against negativity.
Its unclear whether or not this youtuber actually signed such papers.
"As a former ASUS employee, none of this surprises me. I used ASUS products for 20+ years, and will never touch another one, due to the way they treated customers, and how they handled laying me off. They tried to push me into signing a form that said I would never say anything negative about ASUS, its current/future products, or current/future employees. If I do ever say anything negative, they assured me they would take legal action. Since I didn't sign it, I received no severance pay, which goes against the whole "we're a family" thing that they push on you from the moment you join."