29-05-2023, 01:32 PM
My wife has been a user of The Body Shop's products for several years, she likes them and has previously always purchased them from Physical shops.
As she now has some mobility problems, she decided to open an online account with them and did so. Their website looks as good as could be expected and she placed an order for a couple of products a couple of weeks ago. As usual the order was paid for at the time it was placed. Since that time the following has happened:
1. Nothing has been received.
2. Emails to them have been ignored.
3. The record of this order, which initially appeared in her account as expected, has been removed. (I have a screenshot that page and copies of all associated emails)
4. I rang them to query what was going on and had what I would describe as an unsatisfactory conversation with a customer services lady who was quite evasive claimed they had canceled the order as they could not supply the products and we would be refunded its value.
5. Nothing has been heard from them since that conversation.
One of my personal rules for online purchases from new suppliers is to never commit more money to the transaction than I can afford to lose, and it seems that is what has happened now.
I only post this here as a warning to any of our subscribers to be cautious should they wish to deal with these people.
As she now has some mobility problems, she decided to open an online account with them and did so. Their website looks as good as could be expected and she placed an order for a couple of products a couple of weeks ago. As usual the order was paid for at the time it was placed. Since that time the following has happened:
1. Nothing has been received.
2. Emails to them have been ignored.
3. The record of this order, which initially appeared in her account as expected, has been removed. (I have a screenshot that page and copies of all associated emails)
4. I rang them to query what was going on and had what I would describe as an unsatisfactory conversation with a customer services lady who was quite evasive claimed they had canceled the order as they could not supply the products and we would be refunded its value.
5. Nothing has been heard from them since that conversation.
One of my personal rules for online purchases from new suppliers is to never commit more money to the transaction than I can afford to lose, and it seems that is what has happened now.
I only post this here as a warning to any of our subscribers to be cautious should they wish to deal with these people.