07-08-2023, 07:19 PM
(07-08-2023, 05:20 PM)Pato Wrote: It looks like no one can help. I may have to do a factory reset. is there anything I should know before I do so.?
A factory reset will only help here if you know the google account it is tied to and can sign into it after the factory reset - this is due to Factory Reset Protection (FRP)
https://www.samsung.com/nz/support/mobil...oogle-frp/
more info on resetting
https://support.google.com/android/answer/6088915?hl=en
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