What a mess, brought on by people believing that computing machines and in particular software is infallible plus a good helping of management and middle-management incompetence and ignorance plus a lack of empathy and caring for fellow human beings plus possible maliciousness/greed amongst unknown persons with fingers on keyboards through remote access.
It's not the least charm of a theory that it is refutable. The hundred-times-refuted theory of "free will" owes its persistence to this charm alone; some one is always appearing who feels himself strong enough to refute it - Friedrich Nietzsche