10-12-2024, 09:53 AM
I recently had a visit from a Mercury sales agent, door knocking. I am not a fan of Mercury, because of a very poor bit of customer service I got from them years ago, so when they took over Trustpower I changed providers to avoid them. But I am not particularly happy with the current lot so I listened to her sales spiel and heard the promise of a $57 per month saving on the current provider plan, and their understanding that if I gave 30 days notice my current lot wouldn't charge a cancellation fee - but if they did, Mercury would cover it with a $150 credit.
So I gave 30 days notice and bingo, cancellation fee $170, plus repay sign up credit of another $71...
So there goes that idea, lol. But the thing that gets up my nose is the way these companies sales agents tell fibs. My current lot promised my broadband plan was unlimited, back when I signed up, but it isn't, and changing to unlimited would cost me. I didn't find out I had been sold a pup till months in hence my willingness to change when the opportunity came up.
So to find that one is as bad as the other is disappointing. Probably better the devil I know than getting a new one. No wonder we consumers increasingly distrust corporates.
So I gave 30 days notice and bingo, cancellation fee $170, plus repay sign up credit of another $71...
So there goes that idea, lol. But the thing that gets up my nose is the way these companies sales agents tell fibs. My current lot promised my broadband plan was unlimited, back when I signed up, but it isn't, and changing to unlimited would cost me. I didn't find out I had been sold a pup till months in hence my willingness to change when the opportunity came up.
So to find that one is as bad as the other is disappointing. Probably better the devil I know than getting a new one. No wonder we consumers increasingly distrust corporates.