When your new dishwasher needs an app to get full functionality

[Oh_hunnihunni]

Actually, when we buy online, successful delivery to the buyer is totally the sellers responsibility... After all, that is what the buyer pays for.

The seller isn't responsible if the courier can't deliver to a buyer, if for example, there is some confusion about the delivery, such as a shared driveway and the house does not have a number sign, and the parcel is too large to fit in the letterbox.

How is it the seller's responsibility to ensure the parcel is delivered, if the delivery person is unsure which house to leave the parcel at?

However, in such an event, if there is a phone number on the package, the driver could (in theory) call the recipient and ask for clarification.

Again, this kind of thing hardly ever happens, so you don't have to provide a real phone number. Just make one up if you'd rather they didn't have yours.

If the courier cannot deliver, they can and should contact the person who bought their service , not the addressee. That is the person responsible for delivery, not the courier.

Here is the relevant piece of law -

https://www.consumerprotection.govt.nz/g...%20carrier.

There is no need to give false information when buying something online, a correct address and delivery details are all that is required. No other personal information is necessary. Especially in these days when cyber security and phone scams are actually things everyone needs to be aware of,  it pays to be careful.