25-06-2025, 02:48 PM
(25-06-2025, 01:53 PM)Oh_hunnihunni Wrote: HN staffers, in my experience are reluctant to stump up with repairs or replacements unless faced with strong customer ibsistence. It is always disappointing to be put in the defensive position by sales staff, so I hope they treat you with respect popeye.
It is one reason I have only ever bought one item from them and then moved to Noel Leeming...
I've heard they can be hard. So Im well prepared to threaten publicity.
I dont give Nole Leeming's money unless I absolutely have to. One of their workers years ago put their own bank account details on a fridge we brought and were paying off. So nothing showed in the bank and Noel Leeming and they came and took the fridge.
Nothing we could do. That worker had already moved on and the stupid privacy act meant we couldn't get our money back. But the way Noel Lemmings treated us was shocking. They knew he was bad cos they had already sacked him.
I dont intend on walking out without a new one, or a discount and I could keep the one that is damaged.

