Trademes book a courier failed

[harm_less]

And I as a seller have only had good experiences, but I really believe that is because of my local guys, who are fantastic, both Aramex and NZ Post. To the extent I get waves and toots from them when we cross paths out and about. The personal touch certainly works, for me! I have even used the TM system as a buyer, when my seller wasn't confident about the system, and had no problems.

But I am not buying or selling rolls of fabric, or high value items. I don't trust TM that much lol...

You're lucky then. I suspect it does come down to the local driver, and clearly mine were hopeless.

I had one courier guy tell me he couldn't find the parcel in the letterbox. Well, duh, it was a parcel 3x larger than (our quite large already) letterbox. But you enter the dimensions into TradeMe's calculator so they knew it was a big one, and yet the courier was either never told this, or never bothered to read, I don't know.

That suggests to me that TM's shipping system just doesn't work and is not user friendly. We deal direct with our courier service provider (NZ Couriers) so can easily contact them to rectify items 'lost' in transit with dispatch possible within an hour of an order being placed in many cases. NZC aren't without their shortcomings but direct contact allows us to keep our finger on delivery progress which seems to be in contrast with the convoluted and error prone service that TM/Aramex/NZ Post offer. The numpties at TM are clueless, that is providing you can actually get a response from them and I suspect they use these communication shortcomings to their advantage to avoid remedying many customers' issues.