13-10-2022, 03:21 PM
(This post was last modified: 13-10-2022, 03:51 PM by king1.
Edit Reason: fixed the link
)
FROM CONSUMER NZ 12 October 2022. Jetstar misleading passengers about their rights under the Civil Aviation Act .We're getting large numbers of complaints from Jetstar customers about information provided to them when flights are cancelled or delayed for reasons within the airline's control.
We are requesting the Commerce Commission investigate this matter as soon as possible to prevent Jetstar from continuing to mislead passengers about their rights.
Consumer has launched a flight rights petition, demanding airlines tell you what your rights are when your flight is delayed or cancelled.
Sign the flight rights petition on - Our campaigns https://campaigns.consumer.org.nz/flight-rights
We’re calling for airlines to communicate honestly with passengers about the reason for cancellations and delays, and clearly display their rights. Sign the petition to push airlines to clearly communicate your rights when your flight is cancelled or delayed.
I have just signed as we had this coming back from the Gold Coast!!! Flight changed so had to pay for an extra nights accommodation, then get up at 2.15 am to catch 3.15 am transport to the Coolangatta Airport for the flight back to Wellington.
We are requesting the Commerce Commission investigate this matter as soon as possible to prevent Jetstar from continuing to mislead passengers about their rights.
Consumer has launched a flight rights petition, demanding airlines tell you what your rights are when your flight is delayed or cancelled.
Sign the flight rights petition on - Our campaigns https://campaigns.consumer.org.nz/flight-rights
We’re calling for airlines to communicate honestly with passengers about the reason for cancellations and delays, and clearly display their rights. Sign the petition to push airlines to clearly communicate your rights when your flight is cancelled or delayed.
I have just signed as we had this coming back from the Gold Coast!!! Flight changed so had to pay for an extra nights accommodation, then get up at 2.15 am to catch 3.15 am transport to the Coolangatta Airport for the flight back to Wellington.