12-11-2023, 05:47 PM
Several supermarkets in Lancashire have removed their self service checkouts after feedback from customers.
https://www.bbc.com/news/uk-england-lancashire-67373472
"Supermarket chain Booths is axing almost all self-service tills in its stores in what it says is a response to customer demand.
All but two of the 28 stores run by the company, which trades in northern England, will have staffed checkouts.
The exceptions are Keswick and Windermere, two of its Cumbria shops.
The firm, which has 16 stores in Lancashire as well as outlets in Yorkshire and Cheshire, said the policy was driven by customer feedback.
Booths is believed to be the first UK supermarket to move away from using self-service tills, which have become increasingly common in recent years.
"We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores," the company said.
Mr Murray added: "We are a business that prides ourselves on the high standards and high levels of warm, personal care.
"We like to talk to people and we're really proud that we're moving largely to a place where our customers are served by people, by human beings, so rather than artificial intelligence, we're going for actual intelligence."
https://www.bbc.com/news/uk-england-lancashire-67373472
"Supermarket chain Booths is axing almost all self-service tills in its stores in what it says is a response to customer demand.
All but two of the 28 stores run by the company, which trades in northern England, will have staffed checkouts.
The exceptions are Keswick and Windermere, two of its Cumbria shops.
The firm, which has 16 stores in Lancashire as well as outlets in Yorkshire and Cheshire, said the policy was driven by customer feedback.
Booths is believed to be the first UK supermarket to move away from using self-service tills, which have become increasingly common in recent years.
"We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores," the company said.
Mr Murray added: "We are a business that prides ourselves on the high standards and high levels of warm, personal care.
"We like to talk to people and we're really proud that we're moving largely to a place where our customers are served by people, by human beings, so rather than artificial intelligence, we're going for actual intelligence."
in order to be old & wise, you must first be young & stupid. (I'm still working on that.)