Telephone problems
In my infinite wisdom, I decided to replace my Slingshot Modem and Netcomm Cloud Mesh with new ones bought through TradeMe (both brand new) I hate paying for something I could own. I had them both installed by a local technician from a computer shop. Every thing went fine for several days. Then yesterday evening the phone stopped working, giving off a sad disconnected tone. The modem is the same model as previously used. A Netcomm NF18 mesh and a Cloudmesh NS-01 being the Mesh. The old settings were transferred from the old modem to the new via a USB, with a few password changes. I rang Slingshot and was told that because it was not a Slingshot modem they could not access it to see what the problem might be. I was told the best they could do was make an alteration inside the connection box to route it differently to make it work. Is this correct and does it take several days to do this. My wife thinks I'm mad to wish to save $12 per month.
Royally screwed. The computer company said that if nothing had been altered by me, then they can't help. So I am stuck with a phone that does not work until someone at Slingshot, throws a switch. Is this true ?
In my infinite wisdom, I decided to replace my Slingshot Modem and Netcomm Cloud Mesh with new ones bought through TradeMe (both brand new) I hate paying for something I could own. I had them both installed by a local technician from a computer shop. Every thing went fine for several days. Then yesterday evening the phone stopped working, giving off a sad disconnected tone. The modem is the same model as previously used. A Netcomm NF18 mesh and a Cloudmesh NS-01 being the Mesh. The old settings were transferred from the old modem to the new via a USB, with a few password changes. I rang Slingshot and was told that because it was not a Slingshot modem they could not access it to see what the problem might be. I was told the best they could do was make an alteration inside the connection box to route it differently to make it work. Is this correct and does it take several days to do this. My wife thinks I'm mad to wish to save $12 per month.
Royally screwed. The computer company said that if nothing had been altered by me, then they can't help. So I am stuck with a phone that does not work until someone at Slingshot, throws a switch. Is this true ?