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Asking for help? This is what we need to know
#1
Question 
The idea of this category is for people to discuss computing, and to get tech advice on a variety of different topics, from computers and laptops to smartphones and TVs.

To get the best possible help, there's generally a typical list of information that will be needed:

1) What's the problem?
Describe the issue in as much detail as possible, including any error messages. Be specific. 
For example: When I open Microsoft Word, it crashes back to the desktop, and I see an error message that says "error 123". 

2) What hardware are you using?
Desktop computer, laptop, smartphone, tablet, etc?

3) If your computer has a make and model, what is it?
For example: HP Elitebook 840, or Samsung Galaxy S10

3) What operating system are you using?
Windows 7, Windows 10, Linux, Mac OS, Android, iOS, etc?

5) What program (if any) is causing the issue?
Firefox, Chrome, Microsoft Word, etc?

That should be enough info for people to get started on the troubleshooting process.

Feel free to add to this guys Smile
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Asking for help? This is what we need to know - by videomonkey - 16-02-2020, 07:21 PM

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