So we have had a Jetstar credit since before Covid.
First booking prior to Covid, they changed the flights to inconvenient early AM flights - then Covid hit
Recently, we booked (using the credit) afternoon flights CHCH to WGTN, again they changed the flights to inconvenient, early AM flights.They offer us a refund because they can't fly us within 3 hours of our scheduled flight times - refund being code for another credit...
When I look at the flights on the day now though, there is only an early AM flight, plus two afternoon flights via Auckland. At the time of booking i'm sure they had a dozen flights each way on the day.
Is the strategy for airlines now just to offer a full range of flights and then simply consolidate them down to the early morning ones... Maybe an afternoon flight if we have enough bookings on the day...
Should they be allowed to offer flights that there is a reasonable chance will not fly.
and why on earth can't one get a proper refund? this amount of dicking around in any other industry would entitle one to a refund under the CGA. On the Chat service the response I got was
Consumer NZ have some info here about this
https://www.consumer.org.nz/articles/wil...n-grounded
I suspect because the govt are heavily invested in Air New Zealand, it probably influences there decision to tackle the problem - Basically if they do, they will need to prop up Air NZ with more $$...
Is it this painful with Air New Zealand as well? Never really had any problems with them in the past...
First booking prior to Covid, they changed the flights to inconvenient early AM flights - then Covid hit
Recently, we booked (using the credit) afternoon flights CHCH to WGTN, again they changed the flights to inconvenient, early AM flights.They offer us a refund because they can't fly us within 3 hours of our scheduled flight times - refund being code for another credit...
When I look at the flights on the day now though, there is only an early AM flight, plus two afternoon flights via Auckland. At the time of booking i'm sure they had a dozen flights each way on the day.
Is the strategy for airlines now just to offer a full range of flights and then simply consolidate them down to the early morning ones... Maybe an afternoon flight if we have enough bookings on the day...
Should they be allowed to offer flights that there is a reasonable chance will not fly.
and why on earth can't one get a proper refund? this amount of dicking around in any other industry would entitle one to a refund under the CGA. On the Chat service the response I got was
Quote:"Despite declining your request, we are confident that we are in compliance with our legal obligation"
Consumer NZ have some info here about this
https://www.consumer.org.nz/articles/wil...n-grounded
I suspect because the govt are heavily invested in Air New Zealand, it probably influences there decision to tackle the problem - Basically if they do, they will need to prop up Air NZ with more $$...
Is it this painful with Air New Zealand as well? Never really had any problems with them in the past...
This world would be a perfect place if it wasn't for the people.
Sharesies | Buy Crypto | Surfshark VPN | Cloud Backup
Sharesies | Buy Crypto | Surfshark VPN | Cloud Backup