EM Client

[Garysixtyseven]

I use EM client with both a Gmail account and an Outlook.co.nz account.

Every day it drops the connection several times and usually picks it up again on a refresh, so what is going on here?

Wireless connection using 4G as no other option out here.

[Wainuitech]

Have a look to see if the logs give any details or possible cause.

Open EMClient, from Menu - Operations - log

   

[Garysixtyseven]

It didn't show anything this morning when it did it but I ran out of time before work, will see if it happens this evening

[Garysixtyseven]

Copy of this mornings log.

7:53:47 am Online state: changed to online due to NetworkAvailability
7:53:47 am Gmail IMAP Synchronizing folder list
7:53:47 am Outlook IMAP Synchronizing folder list
7:53:47 am Outlook AirSync Synchronizing folder list
7:53:48 am Gmail Google Calendar Synchronizing folder list
7:53:49 am Gmail Google Settings Synchronizing tags
7:53:50 am Gmail Google Contacts Synchronizing folder list
7:53:51 am Gmail Google Contacts Synchronizing folder '/Contacts'
7:53:51 am Outlook AirSync Synchronizing folder '/Calendar'
7:53:51 am Gmail Google Calendar Synchronizing folder '/Calendar'
7:53:52 am Outlook AirSync Synchronizing folder '/Contacts'
7:53:52 am Outlook AirSync Synchronizing folder '/Tasks'
7:53:52 am Gmail IMAP Synchronizing folder '/All Mail'
7:53:53 am Outlook IMAP Synchronizing folder '/Inbox'
7:53:54 am Outlook IMAP Synchronizing folder '/Archive'
7:53:56 am Outlook IMAP Synchronizing folder '/Drafts'
7:53:56 am Gmail IMAP Synchronizing folder '/Junk E-mail'
7:53:56 am Outlook IMAP Synchronizing folder '/Infected Items'
7:53:57 am Outlook IMAP Synchronizing folder '/Junk E-mail'
7:53:57 am Outlook IMAP Synchronizing folder '/Notes'
7:53:58 am Outlook IMAP Synchronizing folder '/Sent'
7:53:58 am Outlook IMAP Synchronizing folder '/Outbox'
7:54:00 am Gmail IMAP Synchronizing folder '/Trash'
7:54:00 am Outlook IMAP Synchronizing folder '/Sync Issues'
7:54:01 am Outlook IMAP Synchronizing folder '/Trash'
7:54:02 am Outlook IMAP Synchronizing folder '/Inbox/Gary'
7:54:03 am Outlook IMAP Synchronizing folder '/Sync Issues/Conflicts'
7:54:03 am Outlook IMAP Synchronizing folder '/Sync Issues/Local Failures'
7:54:04 am Outlook IMAP Synchronizing folder '/Sync Issues/Server Failures'
7:54:04 am Gmail IMAP Downloading messages: For folder /Trash
8:03:47 am Gmail IMAP Synchronizing folder list
8:03:47 am Gmail Google Contacts Synchronizing folder '/Contacts'
8:03:47 am Gmail Google Settings Synchronizing tags
8:03:47 am Outlook AirSync Synchronizing folder list
8:03:47 am Outlook IMAP Synchronizing folder list
8:03:48 am Outlook AirSync Synchronizing folder '/Calendar'
8:03:48 am Gmail Google Contacts Synchronizing folder list
8:03:48 am Outlook [IMAP] MailClient.Accounts.ConnectionException: Synchronizing folder list failed due to the following error: Connection was closed
---> MailClient.Imap.Base.ByeException: Connection was closed
---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
at MailClient.Imap.Base.Connection.<>c__DisplayClass95_0.<<TerminateIdleAsync>g__DoAsync|0>d.MoveNext()
--- End of stack trace from previous location ---
at MailClient.Imap.Base.Connection.RunCommandAsync(Command command, Func`3 notificationCallback)
--- End of inner exception stack trace ---
at MailClient.Imap.Base.Connection.RunCommandAsync(Command command, Func`3 notificationCallback)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass16_0.<EnqueueGetFolderList>b__0(WorkerStatus status, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
--- End of inner exception stack trace ---
at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)
--- End of stack trace from previous location ---
at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.SynchronizeSubfoldersAsync(IFolderSynchronizer synchronizer, Folder folder, SynchronizationPriority priority, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapAccount.SynchronizeIntAsync(Boolean forced)
at MailClient.Protocols.Common.SynchronizableMailAccount.<>c__DisplayClass7_0.<<SynchronizeAsync>b__0>d.MoveNext()
IMAP_SERVER_TYPE = Outlook
EnqueuedStackTrace =
at MailClient.Protocols.Common.FolderSynchronizer.EnqueueGetFolderList(Folder homeFolder, Action`1 completed, Boolean prioritize)
at MailClient.Protocols.Common.FolderSynchronizer.MailClient.Storage.Synchronization.IFolderSynchronizer.SynchronizeSubfolders(Folder folder, SynchronizationPriority priority, Action`1 completed)
at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.<>c__DisplayClass0_0.<SynchronizeSubfoldersAsync>b__1()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.<>c.<.cctor>b__272_0(Object obj)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
at System.Threading.Thread.StartCallback()
GUIStatus_Exception_Reported = True
8:03:48 am Gmail [IMAP] MailClient.Accounts.ConnectionException: Synchronizing folder list failed due to the following error: Connection was closed
---> MailClient.Imap.Base.ByeException: Connection was closed
---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
at MailClient.Imap.Base.Connection.<>c__DisplayClass95_0.<<TerminateIdleAsync>g__DoAsync|0>d.MoveNext()
--- End of stack trace from previous location ---
at MailClient.Imap.Base.Connection.RunCommandAsync(Command command, Func`3 notificationCallback)
--- End of inner exception stack trace ---
at MailClient.Imap.Base.Connection.RunCommandAsync(Command command, Func`3 notificationCallback)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass16_0.<EnqueueGetFolderList>b__0(WorkerStatus status, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
--- End of inner exception stack trace ---
at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)
--- End of stack trace from previous location ---
at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.SynchronizeSubfoldersAsync(IFolderSynchronizer synchronizer, Folder folder, SynchronizationPriority priority, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapAccount.SynchronizeIntAsync(Boolean forced)
at MailClient.Protocols.Common.SynchronizableMailAccount.<>c__DisplayClass7_0.<<SynchronizeAsync>b__0>d.MoveNext()
IMAP_SERVER_TYPE = Gmail
EnqueuedStackTrace =
at MailClient.Protocols.Common.FolderSynchronizer.EnqueueGetFolderList(Folder homeFolder, Action`1 completed, Boolean prioritize)
at MailClient.Protocols.Common.FolderSynchronizer.MailClient.Storage.Synchronization.IFolderSynchronizer.SynchronizeSubfolders(Folder folder, SynchronizationPriority priority, Action`1 completed)
at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.<>c__DisplayClass0_0.<SynchronizeSubfoldersAsync>b__1()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.<>c.<.cctor>b__272_0(Object obj)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
at System.Threading.Thread.StartCallback()
GUIStatus_Exception_Reported = True
8:03:48 am Outlook AirSync Synchronizing folder '/Contacts'
8:03:49 am Outlook AirSync Synchronizing folder '/Tasks'

[king1]

to me that log is just saying what you already know - connection was closed - but not really why

Code:

System.Threading.Tasks.TaskCanceledException: A task was canceled.
at MailClient.Imap.Base.Connection.<>c__DisplayClass95_0.<<TerminateIdleAsync>g__DoAsync|0>d.MoveNext()

The "TerminateIdleAsync" is probably as close as you'll get to an answer...


Have you tried another email client like thunderbird?  In my mind that is the best way to determine whether this is client program problem, internet connection issue, or something else.

Thunderbird can run alongside EMClient