You can never have enough...

[Lilith7]

I had to giggle when I saw that item about the Dutch supermarkets - had they thought to actually ask their customers before changing to the self service checkouts rather than being blinded by the massive dollar signs in their eyes, they'd have known that already. And while they might have slightly less profit, that would be more than made up for with the goodwill from customers.
There are always one or two checkout people who are really nice, & whenever I fill out one of their surveys I point out that the staff is their biggest asset & imo they all deserve a pay rise.