You can never have enough...

[Oh_hunnihunni]

I too had issues with the privately owned resthome after J died. Primarily because they hadn't got their paperwork sorted when she moved in, just operated her account with an EPOA which ended when she died, leaving them with an unpaid account. When everything was sorted I split funds between them and the funeral people and they were not happy. None of their threats of legal action came to anything though, lol.

I do know not to recommend them to anyone. I wonder if it is just these independent ones who haven't got decent management systems in place, they seem to be a bit slack in other areas too...