I'd say the contrary, the drivers are fine. Facebook is full of personal stories.
My experience:
Bought something from the Storage Box for $40
Courier tried to deliver but street numbers in my street are f'ed up
parcel goes into problem deliveries - all good so far
I get text message with my tracking number
I go online to check and confirm
I can only get the bare minimum of info so I decide to create an account and click the link - go to a dead zendesk account
I call and stay on hold endlessly
Eventually, get to a CSR on a really bad VOIP connection with frequent 10s static blasts
After 5 attempts the CSR readdresses my parcel - to a non-existent address
CSR asks for my phone number even though it should be visible as caller id, and Aramex have already sent me a text
CSR tells me it'll be marked for urgent delivery and I'll receive it in the next SEVEN days.
Next day the tracking info shows as still in problem freight with a new timestamp
I call back - make no progress. I hit up Aramex on twitter.
The days click by, every day the parcel has a new timestamp
I call back - finally find out which parcel, had thought it might have been from overseas, not something sent across the city
More comms with twitter, a complaint to Storage Box and another call to Aramex who tell me they don't have a local number and all they can do is send emails.
Eventually, it gets marked for delivery and the next day I get a call from a very confused courier trying to deliver to the non-existent address. He was pleasant and helpful. Not his fault the call centre has minimal information and minimal influence.
Contrast that to DHL
Courier tried to deliver but street numbers in my street are f'ed up
parcel goes into problem deliveries
I get text message with my tracking number
I go online to check and confirm - the message says to call
I call and talk to a local CSR who types up notes about how to deliver
The next day the courier delivers.
That's a good list you have there. Tools and tweaks look the most promising.
Because they don't use ajax calls the options are bit more limited.
My experience:
Bought something from the Storage Box for $40
Courier tried to deliver but street numbers in my street are f'ed up
parcel goes into problem deliveries - all good so far
I get text message with my tracking number
I go online to check and confirm
I can only get the bare minimum of info so I decide to create an account and click the link - go to a dead zendesk account
I call and stay on hold endlessly
Eventually, get to a CSR on a really bad VOIP connection with frequent 10s static blasts
After 5 attempts the CSR readdresses my parcel - to a non-existent address
CSR asks for my phone number even though it should be visible as caller id, and Aramex have already sent me a text
CSR tells me it'll be marked for urgent delivery and I'll receive it in the next SEVEN days.
Next day the tracking info shows as still in problem freight with a new timestamp
I call back - make no progress. I hit up Aramex on twitter.
The days click by, every day the parcel has a new timestamp
I call back - finally find out which parcel, had thought it might have been from overseas, not something sent across the city
More comms with twitter, a complaint to Storage Box and another call to Aramex who tell me they don't have a local number and all they can do is send emails.
Eventually, it gets marked for delivery and the next day I get a call from a very confused courier trying to deliver to the non-existent address. He was pleasant and helpful. Not his fault the call centre has minimal information and minimal influence.
Contrast that to DHL
Courier tried to deliver but street numbers in my street are f'ed up
parcel goes into problem deliveries
I get text message with my tracking number
I go online to check and confirm - the message says to call
I call and talk to a local CSR who types up notes about how to deliver
The next day the courier delivers.
(06-11-2021, 10:11 AM)king1 Wrote: i'm not entirely sure I understand what it is you're looking for but here is my list of user scripts, you could look up and see if any suit...Hi
one or two of them are old and no longer work with the new TM look ie the list view
Maybe it will help you
That's a good list you have there. Tools and tweaks look the most promising.
Because they don't use ajax calls the options are bit more limited.