Scanning Document to email

[king1]

brother printers have their own scanning software, you have that installed?
https://support.brother.com/g/b/productt...l2713dw_as

Windows will pretty much set up printing nowadays but not the scanning, unless you use the MS scan app...

Brother have a couple of scanning options, the older Control Center 4 or the newer iPrint & Scan app
CC4 usually stores scans in the pictures folder within a subfolder ControlCenter4.
iPrint&scan usually just dumps them in the Documents iirc, and i haven't seen a way to change that location as yet...

One or the other of these is required for scanning to email from the printer itself? Is this how you're trying to scan?

The only other thing that might be relevant is often time the scan to email will open the wrong email program or not be able to find a suitable one... But details are key here, would need some error messages to know what's going on...